Foxconn Industrial Internet
RMA Lead
Mount Pleasant, WI - Full Time
FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Lead to oversee RMA operations and lead a small team of RMA Technicians and ensure efficient testing, repair, and material handling workflows. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The RMA Lead will coordinate daily team activities, monitor test and repair performance, and maintain accurate inventory records, while assisting the RMA Department as needed.
Job Responsibilities:
Lead and provide guidance to a team of 3–5 RMA Technicians to ensure operational efficiency and adherence to quality standards
Coordinate workflow on the production floor, including assignment of RMA Technicians based on workload priorities
Monitor and maintain performance of testing stations, including AOI and functional test equipment
Support Test Engineers and Engineering Technicians with test station setup and process execution
Track, organize, and maintain accurate inventory of PCBAs and related materials
Maintain clean, safe, and organized work areas following 5S standards
Provide training and mentorship to RMA Technicians to ensure process consistency and quality
Assist with troubleshooting and basic maintenance of test equipment
Other duties as assigned
Qualifications:
High school diploma or GED required; Associate’s degree preferred
Minimum 2–4 years of experience in RMA, electronics testing, or repair; prior team leadership experience strongly preferred
Familiarity with AOI, functional testing, and PCBA handling
Ability to read work instructions, use measurement tools, and operate assigned software
Must follow safety protocols and properly use PPE
Ability to lift 30–50 lbs and stand/walk for extended periods
Strong organizational, communication, and leadership skills
Reasons you should work for us:
About FII USA, Inc., a Foxconn Technology Group Company:
FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.
FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
The RMA Lead will coordinate daily team activities, monitor test and repair performance, and maintain accurate inventory records, while assisting the RMA Department as needed.
Job Responsibilities:
Lead and provide guidance to a team of 3–5 RMA Technicians to ensure operational efficiency and adherence to quality standards
Coordinate workflow on the production floor, including assignment of RMA Technicians based on workload priorities
Monitor and maintain performance of testing stations, including AOI and functional test equipment
Support Test Engineers and Engineering Technicians with test station setup and process execution
Track, organize, and maintain accurate inventory of PCBAs and related materials
Maintain clean, safe, and organized work areas following 5S standards
Provide training and mentorship to RMA Technicians to ensure process consistency and quality
Assist with troubleshooting and basic maintenance of test equipment
Other duties as assigned
Qualifications:
High school diploma or GED required; Associate’s degree preferred
Minimum 2–4 years of experience in RMA, electronics testing, or repair; prior team leadership experience strongly preferred
Familiarity with AOI, functional testing, and PCBA handling
Ability to read work instructions, use measurement tools, and operate assigned software
Must follow safety protocols and properly use PPE
Ability to lift 30–50 lbs and stand/walk for extended periods
Strong organizational, communication, and leadership skills
Reasons you should work for us:
- Comprehensive benefits package including medical, dental, and vision insurance coverage.
- Basic life insurance and short-term disability coverage provided by employer.
- Supplemental life insurance and long-term disability coverage options available.
- 401K with employer contribution.
- Personal, Vacation, and Holiday paid time off for all full-time employees.
- Onsite Aurora Health & Wellness Center available for all employees.
- Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
About FII USA, Inc., a Foxconn Technology Group Company:
FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.
FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
